Perform all administrative operations and checks for assigned Brands.
Developing a Solid and Trusting Relationship with Key Brands under our portfolio.
Resolving Key Client Daily Operations & Orders Processing on major E-Commerce Platforms such as Lazada, Shopee, TikTok Shop, and other marketplaces.
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Proficiency in Ecommerce Platforms
Order Processing
Inventory Management
Product Management
Microsoft Excel
Business Administration
Data Analysis
Data Entry
Business Analysis
Presentation
+8
Posted
2 days ago
Chat Available
You can chat with the employer only after applying for this job.
Communication
Organizational Skills
Microsoft Office Suite
Problem-Solving
Mandarin Chinese
TikTok Live
E-commerce Operations
Platform Analytics
Data Analysis
+7
Posted
2 days ago
Chat Available
You can chat with the employer only after applying for this job.
Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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Actively seek potential clients through various channels (e.g., ecommerce platforms, phone calls, emails, social media, etc.) and conduct initial screening.
Conduct product demonstrations and clearly communicate the value and advantages of the products to clients.
Achieve sales targets, regularly report on sales progress, and adjust sales strategies based on market feedback.
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Initiate, define, plan, communicate daily sales activities in order to have stable business growth and smooth operations.
Foster good relationship with all stakeholders through effective communication, and assist to make sure all new business implementations successful roll out
Foster good relations with business partners to achieve long term business relationship for win win partnership
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Understand the e-commerce platform market by conducting competitor research on product categories, pricing, and promotional strategies, and recommend timely adjustments to operational plans.
Manage the day-to-day operations of e-commerce platforms, including Shopee, TikTok Shop, Lazada, and Xiaohongshu.
Oversee the overall planning and performance of online stores, including product assortment, pricing strategies, promotional campaigns, and ensuring smooth daily operations.
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E-Commerce SupportResponsible for managing and optimizing selected product categories at our website, Tiktok, Shopee and Lazada.● Driving the product category’s sales and growth, as well as maintaining online product range.● Liaise with procurement team and brand supplier to obtain new arrivals and promotional deals.● Assist in launching promotional campaigns, including setting promo code, briefing designer on marketing materials ie web banners, social media posts.● Monitor competitor’s marketing strategy and study market trends2. Reporting & Analytics● Generate regular and comprehensive reports on key e-commerce metrics, including sales performance, traffic, conversion rates, and campaign effectiveness.● Utilize analytics tools (e.g., Power BI, Google Analytics) to interpret data, provide actionable insights, and drive data-backed decisions for growth.● Monitor competitor activity and market trends to ensure the company maintains a competitive edge.3. Cross-Functional Collaboration● Serve as the point of contact for day-to-day e-commerce tasks, working closely with Marketing for traffic generation and campaign alignment.● Coordinate with the Commercial/Buying team regarding product assortment planning, pricing, and promotional strategies.● Liaise with the Warehouse/Operations team to streamline order fulfilment, logistics, and inventory accuracy.● Liaise with internal and external stakeholders to ensure smooth execution of tasks.Any other assignments as directed by immediate superior as and when required.