Support the execution of day-to-day e-commerce operations across Shopee, Lazada, TikTok Shop, and brand.com platforms to achieve sales and performance targets.
Assist in campaign setup and execution, including voucher creation, product submissions, pricing updates, promotional mechanics, and campaign scheduling.
Manage storefront upkeep, including product listings, content updates, banner uploads, assortment management, and basic visual merchandising.
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Store management: Responsible for the daily operation of the store, including product listing, inventory management, order processing, etc.
Data analysis: Analyze sales data and customer behavior, develop optimization strategies, and improve conversion rates and sales revenue.
Marketing promotion: Plan and execute various online marketing activities, such as promotional activities, advertising placements, social media promotions, etc.
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Generating and increasing day to day revenues/sales through different online mediums.
Work on online promotions and social media strategies. Ensuring that the content and info on the platform are accurate and updated. E.g. the availability of products.
Build and maintain all promotional tools and campaign promo codes, GWP, product bundling, online campaigns, etc across all platforms in detail and work independently.
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Love Knot is a Malaysian women’s fashion brand founded in 2018. We operate two labels — Love Knot, a contemporary women’s wear brand with an online presence (Shopify, Shopee, Lazada, TikTok Shop) and 8 consignment outlets in Parkson, Isetan, and SOGO
Monitor and process incoming orders from all online and non-store sales channels to ensure all customer orders are accurately processed within established service level agreements.
Investigate and resolve order exceptions including payment issues, stock shortages, duplicate orders, and fulfilment delays.
Monitor order backlog and ensure timely completion.
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