Customer Service: Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
Return & Refund Case Management: Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
Account Management: Independently manage and maintain stores across various e-commerce marketplaces. Ensure products listings, pricing, promotions, and store information are accurate and up to date. Monitor store performance and support daily operational activities.
...
Support warehouse operations performing daily handling of raw materials, components, and finished goods through receiving, issuing, storage, and delivery processes.
Ensures the safekeeping, stock accuracy, and safety of all materials in the store.
Maintain high standards of accuracy, safety, and inventory integrity.
...
Customer Service: Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
Return & Refund Case Management: Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
Account Management: Independently manage and maintain stores across various e-commerce marketplaces. Ensure products listings, pricing, promotions, and store information are accurate and up to date. Monitor store performance and support daily operational activities.
...
Customer Service: Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
Return & Refund Case Management: Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
Account Management: Independently manage and maintain stores across various e-commerce marketplaces. Ensure products listings, pricing, promotions, and store information are accurate and up to date. Monitor store performance and support daily operational activities.
...
MARKETPLACE MANAGEMENT• Monitor overall marketplace performance including sales, traffic, conversion rate, and customer engagement• Ensure all product listings, pricing, promotions, and product information are updated accurately• Maintain platform store health, ratings, response rate, and operational performance standards• Monitor competitor activities, pricing strategies, and marketplace trends• Ensure all marketplace operations comply with platform policies and guidelines
SALES & GROWTH STRATEGY• Develop and execute strategies to increase online sales and platform growth• Plan and manage monthly sales targets, campaigns, and promotional activities• Analyze marketplace data and performance reports to identify business opportunities• Optimize product visibility through platform tools, keywords, bundles, and campaign participation• Coordinate mega campaigns such as 1.1, 2.2, 3.3, Raya Campaign, Payday Sale, Flash Sale, and Brand Days• Drive customer acquisition, retention, and repeat purchase strategies
PRODUCT LISTING & CONTENT MANAGEMENT• Ensure product listings are attractive, accurate, and optimized for conversion• Coordinate product descriptions, images, videos, banners, and promotional content• Work closely with graphic designers, content creators, and marketing teams for campaign visuals• Monitor product stock availability and coordinate with warehouse or inventory team• Ensure new product launches are uploaded according to timeline
...
Develop and managing the online sales and marketing activities for various e-commerce platforms (Shopee, Lazada, Tiktok, etc.)
Able to use Spread Sheets or Excel (pivot tables, v-lookups etc.) in addition to web analytics to stay organized and monitor changes in product prices, product sales and identify opportunities for improvement.