We are a Shanghai-headquartered e-commerce agency expanding in Malaysia, focused on helping food brands grow through TikTok Shop, livestream commerce, short-form video, creator affiliates, and marketplace operations.
We are hiring a hands-on Malaysia Operations Manager to lead the local office. This is the most senior role in Malaysia and reports directly to our Head of TikTok in China HQ.
This is an early-stage role. We need someone who can build, execute, solve problems, and take ownership — not just manage from a distance.
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• Basic knowledge of Microsoft Excel
PowerPoint & Google Sheet
• Strong Communication Skills
able to provide concise information
• Market Competitors Analysis & Ecommerce Data Compilation skill
• Positive work attitude and able to work without much supervision
Uncover/understand client objectives, challenges and needs in order to actively participate in long range strategic planning for client across both ecommerce media planning, shopping ads, biddable and onsite ads in the marketplace space
Demonstrate thought leadership with clients by developing and presenting client industry/market research findings, eCommerce trends, eCommerce growth areas, new models to consider and case studies
Work with vendors and internal resources at OMG and the OMG network to further develop eCommerce
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Deliver e-commerce net sales growth (selling price to distributor) and improve profitability versus prior year, while protecting brand standards and customer experience.
Grow TikTok Shop contribution to total online GMV in MY and VN as per agreed targets, while maintaining healthy ROAS and margin guardrails.
Run on-time monthly trading operations: promo set-up, price updates, campaign execution, post-mortems, and clean closure of rebates/scan-sales with minimal escalations.
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Responsible for end-to-end eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfilment, after-sales service etc
Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces
Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
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Manage and oversee the end-to-end operations of TikTok Shop store, including product listings, pricing, stock availability, order fulfilment, and customer service coordination.
Monitor daily sales performance, optimize product assortment, and identify high-converting SKUs to drive GMV growth.
Plan and execute monthly campaigns, flash sales, and platform-led promotions in alignment with TikTok’s commercial calendar.
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Candidates should possess strong Account Management and Key Accounts skills, with experience managing strategic partners or major e-commerce clients.
Candidates should possess robust Analytical Skills, including the ability to interpret sales data, KPIs, and campaign performance to drive business decisions.
Candidates should possess solid Business Planning skills, with the capability to develop account strategies, revenue forecasts, and growth plans.
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Manage and oversee the end-to-end operations of TikTok Shop & Lazada store, including product listings, pricing, stock availability, order fulfilment, and customer service coordination.
Monitor daily sales performance, optimize product assortment, and identify high-converting SKUs to drive GMV growth.
Plan and execute monthly campaigns, flash sales, and platform-led promotions in alignment with platform’s commercial calendar.
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Manage and oversee the end-to-end operations of TikTok Shop & Lazada store, including product listings, pricing, stock availability, order fulfilment, and customer service coordination.
Monitor daily sales performance, optimize product assortment, and identify high-converting SKUs to drive GMV growth.
Plan and execute monthly campaigns, flash sales, and platform-led promotions in alignment with platform’s commercial calendar.
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Proven experience managing and growing an eCommerce platform, preferably within a regional or multi-market environment.
Strong understanding of end-to-end eCommerce operations, including customer acquisition, promotions, pricing, platform management, and performance optimization.
Experience working with enterprise systems such as SAP Commerce Cloud, Salesforce, SAP, and Product Information Management systems is an advantage.
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Love Knot is a Malaysian women’s fashion brand founded in 2018. We operate two labels — Love Knot, a contemporary women’s wear brand with an online presence (Shopify, Shopee, Lazada, TikTok Shop) and 8 consignment outlets in Parkson, Isetan, and SOGO
Oversee daily eCommerce operations across B2C, B2B, mobile app, and Marketplace stores to ensure a seamless, conversion‑optimized customer journey and consistent brand experience.
Monitor site and revenue performance using GA4 and Power BI, acting quickly on issues across traffic, funnel metrics, bounce rates, and daily sales vs. targets.
Lead end‑to‑end commercial campaign management on both D2C and Marketplace channels—planning, requirements gathering, QA, setup, and reporting—while collaborating closely with platform KAMs and Social Sellers.
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CeWe Sdn Bhd is a fast-growing F&B brand venture, backed by Zakaria&SONS — an established jewellery and gold business with RM200M+ annual turnover and a combined social media following exceeding 1.1 million. We are launching a portfolio of JAKIM Halal-certified consumer products — ginger shots, sambal, and spreads — through TikTok live commerce and affiliate-driven distribution. This is a ground-floor opportunity to build something real, with assets most startups can only dream of.