To work with the Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
To comply with quality standards set for the department
Leads Management
To follow up on all leads assigned on a timely basis
To prepare and maintain leads follow-up reports
Project Management (Online SIM in-House Programmes)
To handle enquiries for all online SIM in-house programmes via all touchpoints
To follow up on all online SIM in-house programmes leads for conversion
REQUIREMENTS
Diploma with 2-3 years of working experience, preferably in sales, marketing or customer service
Experienced in Customer Service and Sales conversion processes
Good understanding of the higher education industry in Singapore
Able to work on flexi-hours and Saturdays (9am – 1pm)
Well-developed diplomacy skills and ability to handle expansive and diverse customers
Pleasant and patient personality with excellent service mindset
Good interpersonal skill with a high level of initiative and drive
Company information
Registration No.
201933324M
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
Report this job advert
Don’t provide your bank or credit card details when applying for jobs.
Researching careers? Find all the information and tips you need on career advice.
...
Provide effective counselling & application service to students & parents who are looking for the Universities & Schools in UK, Australia, NZ, Canada or USA
Promptly follow-up on leads, course applications, enrolments via whatsapp, phone, email, online channels and social media platforms
...
To work with the Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
...
To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients
- You are responsible for helping individuals to future-ready their careers in the new digital economy. You will provide consultative needs-based selling and career consultation to guide these individuals to pursue the best suited digital career and acquire the digital skills needed.
...
To guide students to choose the right course, search for scholarships and apply to the best colleges & universities locally. Perform effective online presentation and demos to prospects.
To liaise with counterparts from colleges and universities for student counselling and admission.
To support and execute all activities with regards for enrolment such as admission registration, Scholar Search, school visits and other related events.
...