Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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Direct access to leadership — you'll work closely with the Managing Director, Operations Manager, and Finance & HR leads, not buried in a silo.
Variety, never boredom — one day you're issuing invoices and reconciling billings, the next you're onboarding a new hire, sourcing a vendor, or coordinating a regional town hall.
Source and manage vendors for office needs, events, and client-facing materials
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Candidate must possess at least a Professional Certificate, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Business Administration or equivalent
A proven track record with a minimum of two (2) years of commercial experience
Able to work under pressure and meet deadlines
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Day-to-Day Accounting: Record daily financial transactions, prepare journal entries, and maintain the general ledger system (FULL SET).
Month-End & Year-End Close: Execute month-end and year-end closing activities, including accruals, prepayments, and intercompany transactions within strict deadlines.
Balance Sheet Reconciliations: Prepare and review monthly balance sheet schedules and bank reconciliations to ensure accuracy and resolve variances promptly.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
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Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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Candidates should possess strong Operations and Operations Management skills to oversee building functions and coordinate maintenance, security, and facility services.
Candidates should possess solid Analytical Skills to monitor building performance, interpret data, and propose operational improvements.
Candidates should possess strong Interpersonal Skills and Communication abilities to interact effectively with tenants, vendors, contractors, and internal teams.
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Handling all day-to-day operational activities, ocean export shipments from booking, documentation, transportation, custom brokerage until invoicing, completed of shipment files.
Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
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