Perform daily operational duties such as coordinating transport activities, liaising with drivers, warehouse teams, and third-party logistics partners to ensure smooth loading, transit, and delivery.
Handle operational issues affecting customer satisfaction and work closely with the Customer Service team to resolve complaints efficiently.
Prepare monthly reports related to fleet utilization, driver performance, and other logistics metrics.
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Oversee and manage daily logistics operations, including warehousing, transportation, and inventory control, to ensure efficiency and cost-effectiveness.
Develop and implement operational strategies to optimize supply chain processes, reduce lead times, and improve overall service delivery.
Coordinate with internal departments (e.g., sales, customer service) and external partners (e.g., carriers, suppliers) to ensure seamless execution of logistics functions.
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Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Validate data integrity and completeness of SKU setup prior to activation submission and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process - maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
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Validate data integrity and completeness of SKU setup prior to activation submission and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process - maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
...
Validate data integrity and completeness of SKU setup prior to activation submission and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process - maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
...
Validate data integrity and completeness of SKU setup prior to activation submission, and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process — maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
...
Putting customer first by thinking and acting as a customer and working backwards to create the best customer experience
Ability to work under conditions of uncertainty in a fast growth, sometimes ever changing and complex environment and comfortable acting with minimal planning, direction, and supervision.
Seasoned and strategic multitasker, with a hands-on approach and outside-the-box mentality.
...
Putting customer first by thinking and acting as a customer and working backwards to create the best customer experience
Ability to work under conditions of uncertainty in a fast growth, sometimes ever changing and complex environment and comfortable acting with minimal planning, direction, and supervision.
Seasoned and strategic multitasker, with a hands-on approach and outside-the-box mentality.
...
Putting customer first by thinking and acting as a customer and working backwards to create the best customer experience
Ability to work under conditions of uncertainty in a fast growth, sometimes ever changing and complex environment and comfortable acting with minimal planning, direction, and supervision.
Seasoned and strategic multitasker, with a hands-on approach and outside-the-box mentality.
...
To manage the schedule and appointment of the GM for internal and external meetings by weekly
To ensure presentation material for the business plan, quarterly board meeting, management meeting, etc. is ready on time for review and comment by the GM
To ensure submission of any presentation material to the GED office on time To prepare MoM and Matters Arising and circulate to GM and process owners for their review
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Direct access to leadership — you'll work closely with the Managing Director, Operations Manager, and Finance & HR leads, not buried in a silo.
Variety, never boredom — one day you're issuing invoices and reconciling billings, the next you're onboarding a new hire, sourcing a vendor, or coordinating a regional town hall.
Source and manage vendors for office needs, events, and client-facing materials
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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