• Handle customer enquiries through phone calls, outbound calls, live chat and email• Assist customers with enquiries related to products, services, policies and procedures• Identify customer concerns and provide appropriate solutions• Handle customer complaints professionally and patiently• Update customer information and case details accurately in the system• Follow up on customer cases when required• Maintain a high standard of customer service and customer satisfaction
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
Provide detailed product information and technical support related to control panels, switchboards, machine wiring, and general electrical installations.
Effectively manage and resolve customer complaints and issues, demonstrating strong problem-solving skills to ensure customer satisfaction and retention....
Provide excellent online and offline customer service, answer inquiries, resolve issues, offer after-sales service, and maintain good customer relationships.
Handle customer complaints or issues efficiently and professionally.
Proactively follow up on customer issues and effectively manage handovers when colleagues are on leave....
Respond to inquiries via phone, email, text message, or in-person related to admissions, courses, schedules, fees, and general institutional information.
Verify submitted documents and ensure compliance with institutional policies.
Handle complaints and service issues professionally and promptly....
CRM (Customer Relationship Management)
Customer Service
Information Technology
Helpdesk
Client Relationship Management
Communication Skills
Problem-Solving
Active Listening
Workshop Performance ManagementResponsible for achieving targeted workshop productivity, efficiency, and labour sales through effective monitoring and utilization of the 3-in-1 system as a key management tool.
Customer Request FulfillmentEnsure all customer requests are duly attended to and completed, with proper handover of vehicles to the Service Advisor, maintaining high service quality standards.
Policy & Compliance AdherenceEnforce strict compliance with company policies and procedures related to warranty jobs, cash handling, and credit card transactions to ensure operational integrity....
Oversee Order Management & DocumentationSupervise and ensure accuracy in sales order processing, official receipt issuance, and documentation compliance.
Regulatory Compliance & Vehicle Registration ManagementEnsure timely submission of e-Hakmilik and e-Daftar for new vehicle sales in line with JPJ and regulatory requirements....
Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis....