Completes role largely independently within defined policies and procedures, and works across organizations and teams to support new deployments and expansions. Exercises excellent interpersonal and communication skills, both written and verbal.
Supports all work inside the data center and engages resources to resolve issues beyond their expertise.
Acts as a hardware support expert liaison to other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
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Perform rotating 12hr shift work in a 24x7 Network Operation Center (NOC) environment providing network surveillance for Singtel co-invested submarine cable systems, proactively identifying service anomaly, assessing potential impact, and initiating timely escalation and remediation to maintain high network availability
Drive incident management for submarine cable faults impacting capacity owners with Cable Landing Stations (CLS) and equipment vendors
Position as the central operational focal point for multi-stakeholder incident coordination, ensuring clear, timely, and structured communication of incident notifications, progress updates, and restoration timelines to capacity owners and internal leadership
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