Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
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Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
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Perform and support incoming, in-process, and final inspections to ensure product compliance with specifications and quality requirements.
Monitor product yield, defect trends, and quality KPIs to identify improvement opportunities.
Conduct investigations on product nonconformance, customer complaints, returned products, and field issues to identify root causes and corrective actions.
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Working with customers (while on‑site) to identify opportunities for operational improvement and address pain points.
Performing field service tasks, identifying technical issues, and analyzing them through remote or on‑site service activities.
Preparing material lists required for service activities and ensuring all materials, parts, and equipment are available and meet quality standards.
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Perform preventive and corrective maintenance to ensure the reliability, efficiency, and safe operation of plant equipment and systems.
Troubleshoot and resolve electrical, automation, and control system issues to minimize downtime and support continuous production.
Support the maintenance and optimization of electrical equipment, power distribution systems, instrumentation, PLC, HMI, SCADA, and industrial control systems.
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We are hiring passionate and motivated engineers to join our team. Successful candidates will be assigned to departments such as SMT Process, Process Engineering, Quality, Test/Maintenance, Technical Info or R&D based on qualifications and experience.
Maintain a cGMP compliant environment and operate within FDA guidelines for 21CFR820 manufacturing.
Follow all policies and procedures including safety and quality standards.
Perform equipment setup, operation, repair, and weekly preventative maintenance tasks to meet all standards for safety, quality, and efficiency. These tasks must be completed under minimal supervision.
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- The project engineer works to plan projects, establish project criteria, coordinate project reviews, and ensure the proper implementation of project elements.
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Act as the primary coordinator between customers and internal departments to ensure effective communication and project execution.
Responsible for the creation, maintenance, and updating of the system Bill of Materials (BOM).
Consolidate and evaluate customer feedback related to product requirements, testing issues, tooling concerns, and measurement discrepancies, and coordinate appropriate actions with customers and the team.
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Manage customer incident case, working with process engineering to run process investigation, consolidate final report and present to customer.
Manage non-conformance material through material review board with local and division engineering team to review risk and decision making.
Lead process engineering team to apply 8D problem solving method for all quality related case such as CAR, internal incident & event, customer incident, external excursion.
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