Lead deployment, configuration, and optimization of Microsoft Defender XDR, ensuring strong endpoint protection, threat detection, device hardening, and integration across the Microsoft security ecosystem.
Administer and maintain Microsoft Defender for Cloud, including security recommendations, posture management, and hybrid/cloud workload protection.
Manage and maintain ThreatLocker or other application‑control platforms, including allowlisting, policy enforcement, ringfencing, and operational troubleshooting.
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Provide first-level technical support to employees for hardware, software, email, printer, network, and other IT-related issues through on-site, remote, telephone, or online support channels.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other IT equipment to ensure smooth day-to-day operations.
Monitor, maintain, and troubleshoot office IT infrastructure, including network connectivity, Wi-Fi access points, printers, meeting room equipment, and other end-user technologies.
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Performs research and development and application work in lab or pilot plants to understand the properties of products and systems as it relates to the subject of study and develops protocols for formulation.
Establishes product specifications, and coordinates with engineering, plant operations, marketing and sales colleagues to ensure adequate resources are engaged to test and deliver technical findings.
Conducts complex research that translates into marketable products, processes, systems and further develops existing technology.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Ensure purchasing activities align with sourcing strategies, commercial goals, and category direction.
Conduct internal data analysis to support long-term sourcing plans, supplier base optimization, and risk management.
Collaborate with cross-functional stakeholders, including planning, merchandising, and other category owners, to support holistic category strategies.
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Develop and execute strategic sales plans to achieve company objectives and revenue targets for Averex's cleaning solutions.
Leverage deep product knowledge and technical expertise to effectively demonstrate and present Averex's innovative cleaning products to prospective clients, addressing their specific industry requirements and pain points.
Cultivate and manage strong, long-term relationships with key accounts, acting as a trusted advisor and primary point of contact to ensure customer satisfaction and drive repeat business.
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