Provide exceptional customer support to Mandarin-speaking clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Effectively communicate and collaborate with internal teams to escalate complex customer problems and ensure timely and satisfactory resolutions.
Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
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• Answer customer inquiries over the phone, chat, and/or email.• Log customer interactions in our system for proper documentation.• Follow-up with customers as appropriate• Participate in team meetings and strategize on team performance improvement.• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.