Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Assist the Company Secretary in preparing and filing statutory documents with the Companies Commission of Malaysia (SSM) in accordance with the Companies Act 2016.
Respond to routine owner and agent enquiries using approved information, follow up on outstanding documents and agreed payment deadlines, and arrange appointments.