Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Take ownership of the tool hardware design, equipment reconfiguration and install tasks. Drive specification, technical negotiation with vendors, design and documentation, manpower resource coordination, configuration change, tool/hardware installation, qualification testing and tool/hardware buy-off. Ensure project is on schedule, and at the same time deliver with the highest quality by proactively identifying and correcting capability, reliability, maintenance and assembly issues early on. Generate accurate and detailed documentation for technician, engineering, facility, maintenance, stores and process owners.