Are you committed to making a difference in the fight against corruption and promoting good governance in Malaysia?
Transparency International Malaysia (TI-M) — part of the global TI movement — is seeking a dedicated and detail-oriented Accounts & Project Executive to strengthen our small but impactful team. This role combines essential financial management duties with hands-on project coordination across anti-corruption advocacy, public engagement, and governance initiatives.
If you are passionate about transparency, eager to support meaningful change, and ready to work in a dynamic civil society environment, we invite you to join us.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Engage existing customers via phone for cross-selling purposes, promoting HLB credit cards and personal loans utilizing effective probing, qualifying, and closing skills.
Cross-sell and up-sell an array of credit card portfolio products to the existing customer base.
Explain HLB product offerings and promotions, and pre-qualify customers based on specific credit criteria.
...
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information
Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
...
Drive New Business: Proactively hunt for new opportunities and qualify leads through cold calling, strategic networking, and targeted lead-generation campaigns.
Account Management: Manage and grow a portfolio of existing customer accounts, building strong relationships and identifying lucrative upselling and cross-selling opportunities.
Consultative Selling: Conduct thorough needs assessments to truly understand customer pain points, recommending the most effective forklift and material handling solutions.
...
Oversee the Factory Audit process for all licensees (all markets) from data entry into portal, audit process, corrections/ rectifications and final audit approval includes liaising directly with Licensor, Licensee, Licensee Factory, third party auditors and PLS team
Ensure accuracy of data entry, evaluate audit reports for submission. Familiarize the different report formats accepted for submission.
Update licensee/ factory database- master list and monitor all factory status approvals and licensor daily email notifications.
...
Plan and run roadshows and brand activation events in partner pharmacies and clinics, covering booth setup, product sampling, consumer engagement, and on-site sales.
Coordinate health screening activities (e.g., basic health tests) with pharmacy partners as part of activation campaigns.
Drive sell-through at partner outlets through merchandising, promotional displays, pharmacy staff briefings, and campaign execution.
...
Collaborate closely with architects, interior designers, and developers to ensure products are specified in their projects.
Drive branding initiatives and strong group presentations to establish the company as the top choice for significant institutional and business projects.
Maintain a strong project pipeline and market presence with current clients to ensure satisfaction and foster repeat business.
...
Support the management of day-to-day operating expenditures against budgets to ensure efficient and responsible use of resources
Provide data-driven inputs to customer business plans by integrating Nielsen data, business intelligence data, and Point of Sale (POS) information from post-analysis to inform strategic planning
Report and communicate Key Performance Indicator (KPI) achievements against projected sales and profitability targets across assigned customers
...