Responsible for managing and resolving consumer complaints related to postal and courier services in accordance with Postal Forum’s Complaint Handling SOP.
The role involves complaint review and assessment, coordination with service providers, monitoring resolution timelines, and supporting continuous improvement in complaint handling processes.
Manage consumer complaints lodged through the ICMS and other official channels, ensuring adherence to acknowledgment and resolution timelines (3 and 10 business days), in accordance with Complaint Handling SOPs and service timelines, escalating systemic patterns to Senior Executive/Unit Head.
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Provide practical, timely, and commercially focused legal advice to the Group and its subsidiaries on a broad range of legal, contractual, regulatory, and compliance matters.
Draft, review, negotiate, and advise on various commercial and operational agreements, including but not limited to:
Provide practical, timely, and commercially focused legal advice to the Group and its subsidiaries on a broad range of legal, contractual, regulatory, and compliance matters.
Draft, review, negotiate, and advise on various commercial and operational agreements, including but not limited to:
Assist in processing Sales Order that handover from Salesperson.
Preparation of Procurement documentations which include Purchase Orders, Tax Invoices and Delivery Orders, coordinating goods delivery, and managing payment collections.
Collaborate with vendors, resellers, and partners to ensure accurate product/service delivery.
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Ideal candidate must be conversant in preparing showcause letters, conducting of domestic enquiries including that of handling matters with the labour and industrial relations departments.
Excellent communication skills in English and in Bahasa.
Sound working knowledge in the provisions of employment act 1955 & industrial relations act 1967 is a MUST.
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Proactively identify and develop relationships with media partners — including online media outlets, digital publications, and industry channels relevant to our audience
Pitch and coordinate media collaboration opportunities: co-branded features, media placements, interview placements, and leadership profiles
Develop and manage a structured media outreach plan — from first contact through to content delivery and follow-up
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Proactively identify and develop relationships with media partners — including online media outlets, digital publications, and industry channels relevant to our audience
Pitch and coordinate media collaboration opportunities: co-branded features, media placements, interview placements, and leadership profiles
Develop and manage a structured media outreach plan — from first contact through to content delivery and follow-up
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Ensure adherence to company policies and regulatory requirements related to administrative functions, business licenses, quit rent, assessments, insurance, utilities and roadtax renewals, SOP’S and audits.
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Coordinate day-to-day project execution, including timelines, deliverables, follow-ups, approvals, and status updates.
Liaise with clients, internal teams, vendors, and partners to ensure project requirements are clearly communicated and completed on time.
Prepare and maintain project documentation such as meeting recaps, project trackers, reports, timelines, briefs, and other supporting materials.
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Order Execution: Plan, verify, and issue purchase orders (POs) for raw materials based on PRs released by the Production department, ensuring adequate lead times are met.
Indirect Purchasing: Oversee the end-to-end procurement of indirect materials, including Maintenance, Repair, and Operations (MRO), factory consumables, IT equipment, CAPEX, and facility service contracts.
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Order Execution: Plan, verify, and issue purchase orders (POs) for raw materials based on PRs released by the Production department, ensuring adequate lead times are met.
Indirect Purchasing: Oversee the end-to-end procurement of indirect materials, including Maintenance, Repair, and Operations (MRO), factory consumables, IT equipment, CAPEX, and facility service contracts.
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9 hours working (on- call 24 hours when there is urgent matters)
5 days per week
Oversee daily production quality, including HACCP (food safety) plans, product releases, and putting defective products on hold. You will also manage specific safety programs, such as calibrating the Net Weight checkweighers and monitoring Water Quality (chlorination and microbe levels).
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9 hours working (on- call 24 hours when there is urgent matters)
5 days per week
Oversee daily production quality, including HACCP (food safety) plans, product releases, and putting defective products on hold. You will also manage specific safety programs, such as calibrating the Net Weight checkweighers and monitoring Water Quality (chlorination and microbe levels).
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Owning responsibility in preparing and implementing the annual marketing plans, brand strategy, and budget with the guidance of the Marketing Manager
Contribute to the overall agency plans and brand portfolio strategy with the guidance of the Marketing Manager
Maximize agencies’ potential by developing and ensuring implementation of agency strategies that will assist in the achievement of principal and company objectives
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To manage day-to-day finance and accounting operations, including issuance of invoices, receipts, full set of accounts and month-end closing activities;
To prepare quarterly and annual financial statements in a timely and accurate manner;
To assist in preparing of periodic budgeting, financial forecasts and management reports;
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Generate and qualify leads from internal and external lists including sourcing and developing client referrals to achieve acquisition goals;
Develop and schedule sales proposals and activities including calls to new potential and existing clients to ensure optimum pipeline generation ;
Ensure customer service satisfaction and good client relationships including client briefing and training and responding to sales enquiries by phone, email or in person;
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Develop and execute social media strategies across Facebook, Instagram, TikTok, Xiaohongshu (RED), and other digital platforms to drive brand awareness and engagement.
Plan, create, and manage engaging social media content, including short-form videos, captions, scripts, and creative briefs.
Lead TikTok and Xiaohongshu (RED) content planning by leveraging platform trends and optimizing content for organic growth.
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