Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.
Guide customers in using the Bank application and resolve issues according to Standard Operation Procedures (SOP), resolution solutioning and on-going process improvements.
Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers.
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To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Accounting: Carry out the day-to-day Finance bookkeeping and accounting responsibilities in AP, AR and GL such as AP, AR data entries processing, credit management, vendor management & employee expenses payment processing, collection, bank reconciliation, GL & Fixed Assets management with journals preparation, reconciliations, adjustments and others.
Intercompany Transactions: Manage and reconcile intercompany transactions across various entities.
Financial Reporting: Support in preparing and maintaining monthly management accounts, financial statements, financial related reports and forecast updating via SAP system, uploading financial data into organization’s accounting systems
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To develop, implement and monitor Occupational Health and Safety Policy, Programs, and Procedures.
To assist the company in complying with current health and safety legislation and/or regulations with the objective of ensuring that all reasonable and proper measures are taken to protect the safety and health of learners, staff and visitors.
To increase health and safety awareness at all levels within the organization.
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Hunt, Pitch & Win — You'll be at the forefront of our growth, identifying new business opportunities, generating leads, and converting prospects into long-term clients through cold calls, site visits, and tailored proposals that truly resonate.
Build Relationships That Last — Go beyond the first deal. You'll manage and nurture client accounts through proactive outreach, upselling, cross-selling, and consistent follow-ups that keep our clients coming back for more.
Know the Market, Shape the Strategy — Dive deep into market trends and competitive landscapes within the logistics industry to uncover emerging opportunities and feed valuable intelligence back to the team.
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To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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WE'RE LOOKING FOR YOU!EVENT & BRAND EXECUTIVE (PART-TIME)
Love meeting people? Passionate about health? Enjoy organizing events? We're looking for energetic, driven, and creative individuals to grow together with OHALO Superfoods.If you love bringing ideas to life, organizing events, and creating memorable experiences, we'd love to meet you!
ABOUT OHALO SUPERFOODS OHALO Superfoods is a growing healthy lifestyle brand serving nutritious superfood beverages, healthy eats, wellness shots, and functional foods. Our mission is simple:Real Food. Real Energy. Real Impact. We're building a healthier community through events, education, and great tasting superfoods.
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Supervise, coach and guide the team in preparation of monthly consolidated financial statements of PMB Group and other monthly schedules as and when required, for submission within the deadline set to assist management decision making and ensure compliance with statutory requirements and financial covenants. The type of assistance includes:
Collaborate with Treasury and Stakeholder Relations (“TSR”) on preparation of PMB Group Quarterly Board/Audit Committee Papers to be presented for managements’ direction and decision making.
Collaborate with TSR on internal financial analysis for senior management, culminating into presentation slides for internal performance meetings (e.g.: Senior Management meetings) for items including revenue/cost identification and analysis
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