Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams
To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.