To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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Support reward processes within the respective geography.
Ensure processes align with global standards and execute local implementation plans.
Capture and address day-to-day requests related to benchmark analysis, job evaluation, international transfer analysis, STI calculation/calibration, pay gap analytics from the Center of Excellence (COE).
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Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
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Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
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Our client, a global player in the agribusiness sector is seeking a seasoned Process Development Expert to enhance manufacturing performance and support continuous improvement initiatives across multiple regional facilities. The role may be based in either Malaysia or Indonesia and involves close engagement with global stakeholders.
Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases
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To submit customs declaration form(s) + complete related activities as required by the government, facilitating timely clearance of all shipments.
To perform end-to-end customs activities, including but not limited to checking of documents, entering data in relevant systems, inspections of goods, clearance + third-party documents.
To oversee loading + unloading activities, escalate any defects to relevant parties + follow up with necessary surveys.
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To submit customs declaration form(s) + complete related activities as required by the government, facilitating timely clearance of all shipments.
To perform end-to-end customs activities, including but not limited to checking of documents, entering data in relevant systems, inspections of goods, clearance + third-party documents.
To oversee loading + unloading activities, escalate any defects to relevant parties + follow up with necessary surveys.
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To submit customs declaration form(s) + complete related activities as required by the government, facilitating timely clearance of all shipments.
To perform end-to-end customs activities, including but not limited to checking of documents, entering data in relevant systems, inspections of goods, clearance + third-party documents.
To oversee loading + unloading activities, escalate any defects to relevant parties + follow up with necessary surveys.
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