Customer Service Representative (24/7 Shift)Location: Sunway Square Corporate Towers (Shell HQ)Employment Type: 1 Year ContractWorking Hours: 24/7 rotational shifts (Shift allowance: RM550/month)Base Salary: RM2,800 - RM 3,000/monthShift Allowance: RM 550/MonthShift 1 (Morning): 9:00 AM – 6:00 PMShift 2 (Evening): 3:00 PM – 12:00 AMShift 3 (Night): 12:00 AM – 9:00 AMAbout the RoleAs a Customer Success Specialist (E-Mobility), you’ll represent Shell’s E-Mobility business by delivering exceptional customer experiences across various communication channels. You’ll handle enquiries, resolve issues efficiently, and support our customers in embracing Shell’s electric mobility solutions.This role is ideal for individuals who are customer-oriented, adaptable, and eager to work in a fast-paced environment supporting the future of sustainable energy.Key ResponsibilitiesCustomer Support: Handle front-line customer enquiries via phone, email, and ticketing platforms, including promotions, account enquiries, and feedback.Issue Resolution: Take ownership of customer issues, ensuring timely follow-up and resolution by coordinating with internal and external partners.Loyalty Management: Manage customer registrations, data updates, and loyalty-related enquiries while ensuring data accuracy.Digital Support: Encourage customers to use digital self-service tools and provide support for online platforms and apps.Process & Collaboration: Work closely with internal teams and third-party vendors to ensure seamless customer experiences and system integrity.Continuous Improvement: Participate in system testing, process enhancements, and operational initiatives to improve service delivery.
Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards
+6
Posted
23 days ago
Chat Available
You can chat with the employer only after applying for this job.
Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards
+6
Be an early applicant!
Posted
2 months ago
Chat Available
You can chat with the employer only after applying for this job.
Customer Service
Sales
Team Leadership
Cash Handling
POS System
Staff Supervision
Communication Skills
Problem Solving
Reporting
Gaming Knowledge
Computer Literate
+9
Be an early applicant!
Posted
9 days ago
Chat Available
You can chat with the employer only after applying for this job.
Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards
+6
Posted
23 days ago
Chat Available
You can chat with the employer only after applying for this job.
Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards
Accountable for ensuring books and records reflect the true state of affairs of the company’s financial standing and periodically review and ascertains the authenticity and adequacy of assets and liabilities related to AP. This is further strengthened by ensuring all balance sheet accounts related to AP are properly reconciled on time.
Evaluate specific transactions that may take place of which they affect the financial accounting and reporting, by assessing the proper accounting treatment of those transactions.
Assist in ensuring that AP internal control structure is in place, functioning effectively, and appropriately tested in accordance with company standard. Ensure that identified control and internal audit gaps are remediated on a timely basis.
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