Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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Data Acquisition & Refinement: Gather, cleanse, and analyze large-scale datasets encompassing FMCG sales performance, user behavioral patterns, and campaign metrics from the TikTok Shop platform.
BI Reporting & KPI Tracking: Design and maintain recurring data reports using BI tools to monitor critical OKRs, including GMV,traffic, sales conversion rates, customer acquisition efficiency, and campaign ROI.
Advanced Analytics: Conduct in-depth trend analysis to identify actionable insights related to FMCG product performance, consumer preferences, and marketing effectiveness, supporting data-driven strategy formulation.
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Ensure that all brand and store KPIs are met on time.
Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
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Ensure that all brand and store KPIs are met on time
Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth
Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes
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Data Analysis & Reporting: Work closely with the team to gather, analyze, and interpret operational data to improve efficiency and achieve business goals. Generate regular operational reports to support the team.
Operations & System Support: Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
Data Visualization: Assist in designing, creating, and maintaining data visualizations and interactive dashboards.
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Order Packing: Accurately and efficiently pack products based on customer orders, ensuring all items are properly packed for shipment.
Inventory Management: Assist with inventory management by checking stock levels, organizing products, and ensuring items are available for order fulfillment.
Order Processing and Shipment: Handle the unloading and restocking of goods, ensuring products are stored in the correct locations and ready for shipment.
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Order Packing: Accurately and efficiently pack products based on customer orders, ensuring all items are properly packed for shipment.
Inventory Management: Assist with inventory management by checking stock levels, organizing products, and ensuring items are available for order fulfillment.
Order Processing and Shipment: Handle the unloading and restocking of goods, ensuring products are stored in the correct locations and ready for shipment.
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