Perform various HR and administrative support tasks, including stationery and uniform coordination, data entry, filing, scheduling, and general record management.
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.
Job Summary:We are seeking a service-driven and dynamic Assistant Operations Manager (Front Office) to join our team. This role is responsible for supporting the Operations Manager in overseeing Front Office operations, driving service excellence, operational efficiency, and team performance. You'll play a key role in leading and developing the Front Office team, ensuring consistent delivery of exceptional guest experiences, managing operational priorities, and implementing initiatives that enhance service standards and guest satisfaction. The Assistant Operations Manager serves as a key operational leader, partnering with internal stakeholders to deliver seamless and memorable experiences for all guests.