Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
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Maintain complete knowledge of:All hotel features/services, hours of operation.All hotel restaurant food concepts, menu price range, dress code and ambiance.All hotel room types, number/names, layout, appointments, amenities and locations.All hotel room rates, special packages and promotions.Daily house count and expected arrivals/departures (particularly V.I.P.s).Scheduled daily group activities, names and location of meeting/banquet rooms.Local events, attractions, holiday schedules.
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
Obtain department keys and radio; ensure security of such.
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