Customer Service
Reservations Management
Check-in/Check-out
Communication Skills
Problem Solving
Multitasking
Phone Etiquette
Upselling
Hotel Software
Teamwork
Attention to Detail
+9
Posted
11 days ago
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Customer Support
Communication Skills
Product Knowledge
Problem Solving
Empathy
CRM Software
Patience
Adaptability
Data Entry
Active Listening
Conflict Resolution
Time Management
System Support - serve as the initial point of contact for business users encountering issues with loan applications, providing prompt and effective assistance.
Manage incident lifecycle including efficiently log, track, and resolve user-reported incidents, escalating complex issues to technical teams / vendors / internal stakeholders (BCB/WCD/WCO) while maintaining clear communication
Articulate the issues clearly to ITSME support team / vendor / business users / stakeholders to ensure mutual understanding and quick resolution. Conduct system investigate and diagnose issues to identify underlying causes, and propose viable solutions to minimize disruption & meeting the turnaround time.
...
System Support - serve as the initial point of contact for business users encountering issues with loan applications, providing prompt and effective assistance.
Manage incident lifecycle including efficiently log, track, and resolve user-reported incidents, escalating complex issues to technical teams / vendors / internal stakeholders (BCB/WCD/WCO) while maintaining clear communication
Articulate the issues clearly to ITSME support team / vendor / business users / stakeholders to ensure mutual understanding and quick resolution. Conduct system investigate and diagnose issues to identify underlying causes, and propose viable solutions to minimize disruption & meeting the turnaround time.
...
If you are looking to excel and make a difference, take a closer look at us…
Overview:
Assist the Head of Front Office Management to support the BCB Loan Application System through process reengineering, collating business requests within Business and Corporate Banking Division, addressing user queries, managing incidents, and troubleshooting issues alongside stakeholders, vendors, and ITSME.
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