The Front Office Associate is in charge of looking after the guest during their whole stay, handling guest’s requests, check-in and check-out and therefore, must have immaculate grooming, pleasant manners, full knowledge of hotel facilities, general information of the area and most importantly a smiling, friendly disposition.
Understand guests' needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.
Possess at least O’ Levels, Professional Certificate, Diploma in Hotel Management.
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The Front Office Associate is in charge of looking after the guest during their whole stay, handling guest’s requests, check-in and check-out and therefore, must have immaculate grooming, pleasant manners, full knowledge of hotel facilities, general information of the area and most importantly a smiling, friendly disposition.
Understand guests' needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.
Possess at least O’ Levels, Professional Certificate, Diploma in Hotel Management.
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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To host the main reception area, energise the space and create lasting impressions including appropriate Wayfinding / Orientation signage to facilitate seamless navigation.
To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey including assisting with questions, verifying building access and providing temporary access.
To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
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