Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.
A proactive, detail-oriented team player who thrives in a fast-paced environment.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are the welcoming face and trusted support behind the scenes, ensuring everything runs smoothly for our Front Office. As a Front Office Secretary , you’re not just an organiser – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
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The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Able to work under pressure and deal with stressful situations during busy periods.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. This role effectively coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
...