Under the general direction of the Director of Rooms, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.
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Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge
Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
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Responsible to direct and co-ordinate overall activities of the Housekeeping Department; oversees overall housekeeping operations, which shall include guestrooms, public areas, linen room, laundry, flower room and specified back-of the house areas; cooperates, coordinates and communicates with other department heads as required; and responsible and accountable for maintaining the highest standard of room, laundry and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff.
Has a strong relationship and interaction with all hotel guests, visitors and members of the local communities.
Handle all levels of staff professionally.
Should present himself/ herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
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Reporting to the Front Office Manager, the incumbent will assist to oversee the Front Office Department and ensure a smooth and efficient day to day operation.
Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected.
Direct the day-to-day hotel Front Office operations.
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To maximize hotel sales, revenue & profit growth by selling the hotels products & services. Enhance morale of the staff and management by anticipating the business needs and developing the business in the long term towards the objectives.
Villa Chee, a unique boutique hotel nestled in the serene paddy fields of Sekinchan. With an array of room options, an exquisite Halal restaurant, and a range of top-class facilities, we offer an exceptional blend of luxury and nature, making us a preferred choice for travelers seeking a memorable experience.
What will I be doing?
You will be responsible for performing the following tasks to the highest standards:
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Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
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The Front Office Manager, reporting directly to the Senior Business Office Manager, is responsible for overseeing the daily operations of the hospital's front office, including patient registration, appointment scheduling, and reception services. This position involves ensuring a seamless and positive experience for patients while adhering to administrative and financial processes.
We are currently seeking talented individuals to join our new soon-to-be-open properties in the heart of Singapore. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!
This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
The Assistant Front Office Manager oversee all aspects of the front desk operations to ensure exceptional guest service and smooth daily operations. This role involves supervising staff, resolving guest issues, and maintaining efficient front desk procedures.
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