Mempelajari kemahiran dan pengalaman baru dalam memberikan perkhidmatan.Menghasilkan produk berkualiti dan layanan yang pantas dan mesra.Memastikan keadaan McCafe bersih dan kemas.Berpesonaliti menarik, bertenaga dan berkelakuan positif.
Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.
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Handle customers enquiries, order entry and all customer services related areas, able to handle internal and external customer and inquiries, communicate customers' requirements to the operations team for any special handling.
Update of weekly sales quotations or sales backlog report and participate in process improvement activities to streamline the department's workflow.
Support the team and perform cross-functional activities when necessary.
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Recruitment & Selection: Oversee the full recruitment process, including resume screening, assessments, interviews, and candidate recommendations. Develop and maintain talent pipelines and recruitment channels, liaising with external agencies. Manage employee onboarding, offboarding, internal transfers, and employment contracts.
Training & Development: Conduct Training Needs Analysis (TNA) and propose training programs aligned with business objectives. Coordinate with internal teams and external vendors, including HRDF-registered providers, to ensure effective training delivery. Implement a range of learning initiatives, such as in-house training, external programs, HRDF-claimable courses, and e-learning modules.
Payroll: Prepare and process payroll accurately and on time. Maintain payroll records and ensure compliance with statutory requirements, including EPF, SOCSO, and PCB. Respond to payroll-related inquiries and provide payroll reports for management review.
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