Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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Business Focal Point owning and evergreening the IGU ERPs (ADC, Blueprint, BG) Job Archetypes Model and Governance and work with IT-EAM team to ensure all Access Management related activities including SAM control & campaign are executed timely and achieve compliance
For ADC, provide advisory to ADC PO when needed cover the SAM design and SAM way of working to ensure operational efficient post BAU. For Cutover, support the SAM role catalogue deployment and Mass user load. Post Go-live working closely with PO, Process Experts and key OU security focal points to define fit to purpose Business role & revision
For BLP and BG - Support BAO to manage the BE Upstream/IG ERP Job Archetypes Governance Model. Work closely with IT EAM team to achieve top quartile service level for access provisioning activities. For OU build/ OU exit ensure SAP SAM integration design impact assessed and leverage support from IT to delivery on time with quality.
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Monitor, maintain and provide ongoing support for computing devices, peripheral devices, networking equipment, and software applications to ensure efficient operations.
Explore and leverage automation tools such as Power Automate and Power Apps to streamline and optimize daily operations. (Development, Testing, Deployment, and Maintenance)
Provide IT-related administrative support including maintenance contract renewal, user accounts, procure IT-related hardware/software and services and licensing management.
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Campaign and Trade Execution & Coordination- Assist in the rollout of trade marketing campaigns across accounts in Traditional Trade Channel, coordinate with vendors and agencies on deliverables and timelines, liaise with internal stakeholders for timely execution- Coordinate POSM (Point-of-Sale Materials) production, deployment and tracking- Support in organizing roadshows & sampling activations and coordinate with agencies, BD and Brand Marketing for timely execution and impactful result- Support new product launches through sample distribution, merchandising kits and channel-specific activation
Trade Support & Visibility- Monitor and maintain planogram compliance and visibility standards in-store- Support in providing planogram guidelines to sales/field team
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Campaign and Trade Execution & Coordination- Assist in the rollout of trade marketing campaigns across accounts in Traditional Trade Channel, coordinate with vendors and agencies on deliverables and timelines, liaise with internal stakeholders for timely execution- Coordinate POSM (Point-of-Sale Materials) production, deployment and tracking- Support in organizing roadshows & sampling activations and coordinate with agencies, BD and Brand Marketing for timely execution and impactful result- Support new product launches through sample distribution, merchandising kits and channel-specific activation
Trade Support & Visibility- Monitor and maintain planogram compliance and visibility standards in-store- Support in providing planogram guidelines to sales/field team
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Lead and govern all Design & Fit-Out (DFS) activities across Sunway Pyramid, Sunway Giza Mall, and Sunway Square Mall, ensuring compliance with SOPs, corporate standards, and ISO requirements
Develop, review, and enhance fit-out guidelines and processes, ensuring full tenant compliance throughout the fit-out lifecycle
Envision and craft our technology ambitions by creating forward-leaning architecture and operating models that reflects our strategies and goals.
Develop and maintain our holistic and future-proof digital blueprint, the long-term technology strategy, target landscape and transition roadmap based on current, emerging and future technologies.
Assess new technologies, innovation, and capabilities, determine the fit for use and business opportunities, and defining the strategy and introduction of the identified new or emerging technology into the organization.
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To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Execute IT audit assignments in accordance with the annual audit plan, covering areas such as IT governance, information security, cybersecurity, IT operations & infrastructure, application controls, compliance review, IT projects, emerging technologies and system related investigation, as well as any other audit work undertaken by GIAD.
Review and evaluate the adequacy and effectiveness of IT controls, risk management processes, and governance practices to provide assurance to the Audit Committee, Board of Directors and Senior Management on the integrity and reliability of the Group’s IT control environment.
Assess compliance with internal policies, regulatory requirements and professional standards (e.g. ISO 27001, NIST, COBIT).
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We are looking for a Senior IT Operations Engineer to join our clients team. This role reports to the Technical Operations Manager and is responsible for delivering reliable Group IT services. The ideal candidate will manage daily IT operations, lead infrastructure improvements, and ensure continuous service enhancements that align with business needs.
IT Operations & Service Delivery
Manage day-to-day IT operations and support services across systems, networks, and hardware.
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