Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Serve as a trilingual interpreter on-site to facilitate daily communication between foreign engineers and local staff (Mandarin-English-Bahasa Melayu).
Develop, implement, and manage comprehensive HR policies and procedures in alignment with company objectives and Malaysian labor laws to foster a positive and productive work environment.