To assist the Hotel General Manager and SGI Group Director of MARCOM/Assistant Manager of Marketing Communications to initiate and implement MARCOM strategies for the hotel
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Supervised a team of employees by assigning tasks, scheduling shifts, and monitoring daily performance to ensure optimal productivity and customer service.
Conducted regular performance reviews, providing constructive feedback, coaching, and support to enhance employee growth and engagement.
Maintained a high standard of customer service by creating a welcoming environment and responding to customer inquiries and concerns with professionalism.
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