Lead the end-to-end planning and delivery of consumer-facing GTM campaigns for PayLater by Grab, consumer cash loans, and GrabPay.
Translate consumer segment growth targets into actionable promotional strategies, channel messaging, media plans, and project milestones.
Coordinate cross-functional delivery across internal teams (Consumer CRM, In-App Growth, Performance Marketing, PR, and Legal) and creative/media agencies.
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Provide administrative support to Senior Managers, Associate Partners, and their teams, primarily supporting the Japan region.
This role requires exceptional organization, attention to detail, and relationship-building skills.
Working in a highly collaborative environment, you will manage competing priorities, coordinate across multiple stakeholders, and serve as a trusted partner to the leaders you support.
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Manage key HR operations, with primary responsibility for payroll administration, statutory compliance, and employee/industrial relations (ER/IR).
Support HR decision-making through accurate employee data, reporting and analytics, while ensuring HR practices comply with company policies and Malaysian employment legislation.
Manage day-to-day employee relations and disciplinary matters, including attendance, absenteeism, misconduct, performance-related concerns and other workplace issues.
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Bertanggungjawab mematuhi semua arahan, polisi dan Prosedur Operasi Standard (SOP) yang telah ditetapkan oleh syarikat.
Bertanggungjawab memantau dan mengagihkan tugasan FLM dalam tempoh 10 minit selepas waktu muat turun (Download Time) di dalam sistem Skywalker (Seluruh Malaysia).
Bertanggungjawab membuat susulan terhadap semua tugasan FLM dalam tempoh Perjanjian Tahap Perkhidmatan (SLA) yang telah ditetapkan mengikut perjanjian bersama pihak bank (Seluruh Malaysia).
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