Maintain factory licenses, local council permits (MPSK/MPKj), BOMBA certifications, DOE approvals, and DOSH registration for all machinery and sites.
Serve as the functional custodian for HR & Admin documentation under ISO 9001:2015 (and ISO 45001 where applicable), ensuring SOP compliance, control of documented information, and zero major non-conformances (NC) during internal and external audits.
Manage industrial waste contracts, pest control, security services, cafeteria operations, and general facility upkeep.
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Support the Head of Human Resources in executing manpower planning requirements for Departments and Divisions in line with business strategies, operational objectives, and organizational needs.
Identify, source, and recruit prospective candidates through various recruitment channels using effective sourcing, screening, interviewing, and assessment techniques.
Advise employees and Departments/Divisions on HR policies, SOPs, procedures, employment practices, and compliance-related matters.
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Assist with recruitment and onboarding processes, including posting job openings, screening resumes, scheduling interviews, and conducting reference checks
Support the HR team in maintaining employee records and documentation
Assist with employee relations and engagement initiatives
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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To perform HR tasks such as business expenses claims, HRDF claims, training (in-house & external) registration and records, GHS insurance claims, D&O insurance, travel insurance, annual outpatient medical and to relief Administration Dept only when required.
To perform other tasks as and when required by the Company.