Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
Oversee the operations of retail outlets to achieve sales targets and profitability, control operating expenses, and implement effective sales strategies.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Dash Touch Solutions / DST POS is looking for a proactive and customer-focused Operations Executive to support our growing POS-system business. This role combines on-site operational support (approximately 30%) with customer service, coordination, and technical support (approximately 70%).
Provide administrative support to the sales team, including processing customer orders, maintaining accurate sales records, and coordinating with internal departments to ensure timely delivery.