According to defined KPIs administer and monitor the processes throughout the employee life cycle from onboarding up to ending of employments. Examples for processes: hiring, onboarding, probation period, job changes, promotions, leave of absence, time management, performance and reward topics, one-time payments and salary changes, benefit management, payroll preparation, ending of employments etc.
Communicate with internal and external stakeholders, answering to inquiries (accurate and on time), preparing, dispatching and filing documentation
Deliver best in class HR Service support to HR communities, business managers and employees, oversee accurate and timely processing of information with all stakeholders
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Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.
Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases
Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.
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