Serve as the primary point of contact for assigned key accounts, building and maintaining strong, long-term client relationships that drive customer satisfaction and retention
Conduct regular business reviews to monitor account performance and proactively identify and pursue opportunities for growth
Lead, coach, and provide strategic guidance to the General Trade (GT) sales team, monitoring performance and motivating team members to consistently meet or exceed sales targets
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Serve as the primary liaison for key chain pharmacies and key hospital accounts involved in cardiovascular metabolism product portfolios.
Develop and execute Key Account Business Plans that align customer priorities (e.g., patient management/education programs, screening programs) with company objectives.
Build long-term strategic partnerships through joint business planning, focusing on patient care solutions.
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Provide high-quality technical consultations to veterinarians, leveraging in-depth product knowledge to enhance brand presence and drive professional endorsement.
Maintain relationships with customers, address inquiries, resolve issues, and drive repeat sales.
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories.
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Market Research & Product Sourcing: Lead the sourcing and introduction of new products into the market, including pricing strategies (SOS) and analyzing product-market relevancy.
Sales Lead Generation & Strategy: Formulate and execute strategic marketing programs focused on market penetration and segmentation to generate quality sales leads.
Brand & Promotional Management: Drive brand credibility and image establishment. Plan and coordinate joint promotions with key principals, exhibitions, and promotional campaigns to support salesmen and dealers.
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Digital Ads Marketer : Focuses on managing paid advertising campaigns on Google Ads, Facebook, Instagram, and TikTok, including optimisation, budgeting, and performance reporting.
Social Media Management : Handles content management, post scheduling, social media data analysis, and sometimes manages ads on platforms like TikTok, Instagram, and Facebook.
Content Creation : Write, create and manage engaging social media content
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The Role Sales Assistant cum Cashier (Full Time & Part Time - RM9/hour)Responsible for cashiering duties, respond to customer inquiries and complaints, maximize sales and profitability through professional handling of promotional sales transactions, maintain cash transactions accurately according to SOP and keep proper records of operations. Actively promote stocks or promotional mechanics to customers.
The Role Supervisor / Retail Executive. Responsible in assisting Store Manager/Executive in Charge for overall Outlet Operation. Handle all day-to-day task at store (cash money, daily report, promotion etc.) Supervise staffs (attendance, briefing, follow up)To demonstrate excellent customer service and build & maintain good rapport with customers. Play an integral part in contributing towards outlet sales achievement & sales growth .Maintain cash accurately according to the set procedures and to keep proper records of operation. Actively promote stocks or promotional mechanics to customer. Responsible in dealing with customer inquiries and complaints. Assisting in all aspects of outlet , especially display, merchandising and cleanliness
Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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Handling full set of accounts and perform month end closing in a timely manner.
Responsible for Accounts Payable, Accounts Receivable, General Ledger including of preparing invoices, journal entries, CN, DN, receipts, checking supporting entries, reconciliation to creditors statements, perform bank reconciliations, inter-company and accounts reconciliations, fixed assets management, monitoring credit control and aged collection.