Strong customer satisfaction and client relationship skills, with a focus on delivering a positive onboarding experience.
Excellent communication skills, including clear verbal and written communication and the ability to present to client stakeholders.
Experience in account management and client coordination, preferably in customer experience, outsourcing, or business process management environments.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Work with Marketing Manager and lead by Head of Marketing to develop marketing annual brand plan geared towards end users for each key products within portfolio, in line with strategy, budget and sales targets of company.
Driving the launch of New Product Development, NPD initiatives by working with cross-functional team including sales, trade marketing, design, regulatory affairs, supply chain etc.) and tracks the development of all product initiatives and ensure timely launch of NPD within objectives and timeline.
Assist in innovation of new products (NPD) and provide analysis of market / consumer trends.
...
Uploading stories, photos and videos on the website in a timely fashion (Local, World, Business, Sports, Style, Showbiz, Lifestyle, Features, Opinion etc.)
Be able to copyedit stories (grammar, punctuation, translation, etc), attaching the proper photos or videos after captioning and editing, in a timely manner with an emphasis on accuracy.
To liaise with reporters on their stories when needed.
...
Uploading stories, photos and videos on the website in a timely fashion (Local, World, Business, Sports, Style, Showbiz, Lifestyle, Features, Opinion etc.)
Be able to copyedit stories (grammar, punctuation, translation, etc), attaching the proper photos or videos after captioning and editing, in a timely manner with an emphasis on accuracy.
To liaise with reporters on their stories when needed.
...
Collaborate with APTU, teachers, administrators, and professional learning communities to identify needs and opportunities for improving educational technology systems and content
Collaborate with APTU and teachers on academic initiatives, participating in projects that involve the development of academic content and resources, including videos, interactive materials, and assessments
Design, develop, and implement interactive web-based learning activities, simulations, tutorials, and other digital learning objects and content
...