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It Helpdesk Support Jobs in Kuala Lumpur - August 2026 - Urgent Hiring
Showing 362 jobs results for
"it helpdesk support"
in Kuala Lumpur
Never miss any updates for It Helpdesk Support jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
- The goal is to create value for clients that will help preserve the company’s reputation and business. ...
Posted
a month ago
MYR2,500 - MYR5,000 Per Month
KL City
- Part of Managed Services Team providing 7x24 support for IT systems and networks
- Provide pre and post sales L1 and L2 technical support to sales team, customers and partners on IT systems, Cloud/Servers/Storage, Security, Wireless, Network, VoIP
- Installation, configuration, test and commissioning of Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP ...
Posted
a month ago
The Coffee Bean & Tea Leaf (M) Sdn Bhd
MYR2,800 - MYR2,900 Per Month
KL City
- Provide first-level technical support to users across corporate offices, outlets, warehouses, and production facilities.
- Assist in troubleshooting hardware, software, network, and system-related issues.
- Support the setup, installation, configuration, and maintenance of desktops, laptops, printers, POS systems, and mobile devices. ...
Posted
14 days ago
Undisclosed
KL City
- Provides technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions including cloud-based environments.
- Proactively communicates carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately documents and specifies information in the case management system during the entire case life cycle.
- Routinely sets and manages internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). ...
Posted
24 days ago
Undisclosed
KL City
- About the role
- We are looking for enthusiastic early-career IT Technical Support professionals (1–3 years of experience) with a strong foundation in the Korean language and a passion for technology. This role offers an exciting opportunity to further develop your career in the dynamic field of IT networking, where you will gain hands-on exposure to areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while enhancing your technical and problem-solving skills.
- Key Responsibilities ...
Posted
25 days ago
Undisclosed
KL City
- Develop and deliver robot operation and maintenance training programs for dealers and customers
- Prepare training materials, operation manuals, certification assessments, and related documentation
- Conduct technical training sessions and provide operational guidance to users ...
Posted
a month ago
Undisclosed
KL City
- Complete technical tasks, assignments and provide technical solution to service centre via ticketing system within SLA.
- Track ticket status and make sure no missing SLA (service level agreement).
- To prepare daily and detailed technical support report. ...
Posted
a month ago
Undisclosed
KL City
- Provide Level 1 IT support via phone, chat, and web.
- Troubleshoot hardware, software, and system-related issues remotely.
- Diagnose and resolve technical issues or escalate when required. ...
Posted
a month ago
Undisclosed
KL City
- Experience with SharePoint administration and management.
- Strong understanding of Office 365 administration, including account and license management.
- Good to have ...
Posted
a month ago
Undisclosed
KL City
- Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
- Excellent Customer Handling/soft skills
- Logging incidents and service requests and managing their lifecycle
Posted
24 days ago
Accord Innovations
Undisclosed
KL City
- Experience: Minimum of 2–3 years of experience in an IT Service Desk, Helpdesk, or Technical Support role.
- RTS exposure: Proven experience working within an ITIL framework, specifically handling incident management and Return to Service (RTS) procedures for technical assets.
- Education: Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience). ...
Posted
25 days ago
Undisclosed
KL City
- Lead and manage L1 Service Desk operations.
- Act as the escalation point for critical incidents.
- Monitor SLA/KPI performance and ticket queues. ...
Posted
21 days ago
Undisclosed
WFH
KL City
- Experience with SharePoint administration and management.
- Strong understanding of Office 365 administration, including account and license management.
- Good to have ...
Posted
a month ago
Undisclosed
KL City
- Provide IT support to users via phone, email, chat, or ticketing system.
- Troubleshoot hardware, software, printer, email, and network issues.
- Log and manage support tickets, ensuring timely resolution. ...
Posted
25 days ago
Undisclosed
KL City
- Enduser Support/IT SupportLocation: Damansara, Kuala Lumpur, MalaysiaFulltime - Permanent
- Role OverviewThe purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery.
- The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drive local optimization efforts and technology adoption of end user services related applications and systems. ...
Posted
a month ago
Undisclosed
KL City
- Enduser Support/IT SupportLocation: Damansara, Kuala Lumpur, MalaysiaFulltime - Permanent
- The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drive local optimization efforts and technology adoption of end user services related applications and systems.
- Technical skills:
Posted
a month ago
Undisclosed
KL City
- Provide first and second-level support for application-related issues, ensuring timely resolution.
- Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary.
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions. ...
Posted
a month ago
Undisclosed
KL City
- Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
- Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
- Analyze customer-reported issues and determine appropriate solutions or escalation pathways. ...
Posted
a month ago
Undisclosed
KL City
- Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
- Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
- Analyze customer-reported issues and determine appropriate solutions or escalation pathways. ...
Posted
24 days ago
Undisclosed
KL City
- Ability to follow procedures (power OFF/ON settings, manual operations, stopping and restarting OS on virtual platforms).
- Excellent written and verbal communication skills in Japanese. (N1 or N2)
- Able to work on a rotating shift schedule, including weekends and holidays. ...
Posted
a month ago
Undisclosed
KL City
- Ability to follow procedures (power OFF/ON settings, manual operations, stopping and restarting OS on virtual platforms).
- Excellent written and verbal communication skills in Japanese. (N1 or N2)
- Able to work on a rotating shift schedule, including weekends and holidays. ...
Posted
a month ago
Undisclosed
KL City
- Maintain advanced technical and business knowledge of communication/surveillance systems to ensure ongoing support for the production Surveillance Platform and its dependent applications.
- Drive the continuous evolution of the platform by automating manual processes and actions.
- Develop a thorough understanding of key surveillance objectives and translate them into effective technical solutions that align with business needs. ...
Posted
a month ago
Undisclosed
KL City
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions ...
Posted
a month ago
Undisclosed
KL City
- Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
- Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
- Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality. ...
Posted
a month ago
Undisclosed
KL City
- Assist senior engineers in troubleshooting and resolving network incidents for Korean -speaking end-customers, under guidance.
- Document technical issues and resolutions clearly and concisely in both English and Korean.
- Adhere strictly to Client and HCLTech's security, compliance, and operational procedures. ...
Posted
24 days ago
Undisclosed
KL City
- Lead and oversee daily Backup & Archival operations, including team management and technical guidance.
- Design, implement, and maintain enterprise backup, archival, and storage solutions.
- Develop and manage backup, retention, disaster recovery (DR), and compliance policies. ...
Posted
a month ago
Undisclosed
KL City
- Flexible working hours
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs ...
Posted
a month ago
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