Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.
Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
Communicate with Engineers and other technical consultants and vendors for IT infra.
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Support the development and implementation of the procurement strategy, and draft and maintain the underlying policies and processes, to deliver fast, cost-effective and compliant sourcing across the portfolio
Build and maintain the KPI and reporting mechanism that measures performance against the function's strategic objectives
Operationalise and administer delegation of authority, approval workflows, and procurement controls in line with governance and audit requirements
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Conduct research on Layer-2 technologies, developer tooling, scaling solutions, and competitor ecosystems to inform product direction.
Translate business needs, ecosystem requirements, and protocol-level decisions into clear product specifications, feature requirements, and documentation.
Prepare and maintain product artifacts including user flows, technical requirement documents, success metrics, and acceptance criteria.
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Develop and oversee financial plans, budgets, and forecasts in alignment with the organization's strategic goals and objectives. Analyze financial data and trends to provide insights and recommendations for improving financial performance.
Prepare and analyze financial reports, including income statements, balance sheets, cash flow statements, and variance analysis. Ensure compliance with accounting standards and regulatory requirements.
Identify financial risks and develop strategies to mitigate them. This may involve assessing market risks, credit risks, liquidity risks, and operational risks, and implementing risk management practices and controls.
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Develop operational strategies aligned with the organization's goals and objectives. This involves analyzing business requirements, identifying areas for improvement, and implementing initiatives to enhance operational efficiency and effectiveness.
Identify inefficiencies in operational processes and workflows and implement solutions to streamline operations, reduce costs, and improve productivity. This may involve implementing new technologies, optimizing resource allocation, and standardizing procedures.
Manage resources such as personnel, equipment, and facilities to ensure optimal utilization and allocation. This includes workforce planning, scheduling, and resource forecasting to meet operational demands.
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Develop comprehensive marketing strategies aligned with the company's overall objectives and target market. This involves conducting market research, analyzing consumer behavior, and identifying opportunities for growth.
Monitor industry trends, competitor activities, and market conditions to identify opportunities and threats. Use market insights to inform marketing strategies and tactics.
Collaborate with product development teams to understand customer needs and preferences. Provide input into product development and innovation initiatives to ensure products meet market demand.
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