Integration knowledge (IBM ITX, WTX along with EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, and proprietary formats (fixed-length and delimited)) OR Azure Knowledge (Event Hub, Function App, Azure Service Bus, Logic App, Cosmos, KQL), ideally with Azure certification
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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Century Software Sdn Bhd, a subsidiary of Censof Holdings Berhad, is a leading provider of financial management and software solutions. Our mission is to empower businesses with innovative technology that drives growth and efficiency. We are seeking dynamic and talented individuals to join our team and contribute to our continued success.
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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Provides Production Support (Hardware and Software) activities to Teradyne’s customers in Malaysia. This includes supporting test equipment troubleshooting and break-fixing, analyzing problems, and recommending solutions on Teradyne ATE platforms to optimize customer production throughput.
Apply electrical engineering principles to troubleshoot and solve problems on test instruments.
Support test program release-to-production activities at the customer site.
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Handling hotline calls and IT support requests professionally
Logging, categorizing, prioritizing, and assigning tickets accurately
Troubleshooting common IT issues related to Windows, Microsoft 365, Outlook, Teams, VPN, MFA, printers, basic networking, and enterprise applications
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Provide first-level technical support to employees for hardware, software, email, printer, network, and other IT-related issues through on-site, remote, telephone, or online support channels.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other IT equipment to ensure smooth day-to-day operations.
Monitor, maintain, and troubleshoot office IT infrastructure, including network connectivity, Wi-Fi access points, printers, meeting room equipment, and other end-user technologies.
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