Provide Level 1 and Level 2 support for internal business systems, including ERP and manufacturing systems.
Diagnose, investigate and resolve system issues, errors, data inconsistencies and process failures reported by users.
Assist users with system-related enquiries, application usage and troubleshooting across departments, including Finance, Operations, Warehouse and Manufacturing....
Manage desktop device incidents (hardware and software) through to resolution.
Manage IMAC and desk-side support services, including hard and soft break-fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)....
Diploma or Degree in Information Technology, Computer Science, Information Systems, Supply Chain, Logistics, Business Administration or a related field.
Preferably 2–5 years of experience in ERP support, TMS support, application support, business systems or a similar role.
Experience in a manufacturing, logistics, distribution or supply chain environment is highly preferred....
Diploma or Degree in Information Technology, Computer Science, Information Systems, Supply Chain, Logistics, Business Administration or a related field.
Preferably 2–5 years of experience in ERP support, TMS support, application support, business systems or a similar role.
Experience in a manufacturing, logistics, distribution or supply chain environment is highly preferred....
Production Process Validation: Conduct detailed cycle time studies for manufacturing operations, comparing actual shop floor production cycle times against system routing data. Identify and document discrepancies, assist in validating routing sequences and work center assignments within the ERP system. Daily activities include observing production processes and ensuring data accuracy. Success means improved production planning accuracy and operational efficiency. Travel may be required occasionally to various production sites.
SOP Review and Documentation: Review and update Manufacturing Process Documentation (MPD) and Standard Operating Procedures (SOPs) by observing actual shop floor practices and ensuring documentation reflects current manufacturing processes. Daily tasks involve collaborating with teams to standardize and clarify procedures. Success is measured by clear, standardized, and aligned documentation.
Data Collection and Analysis: Collect and analyze production data from shop floor operations to identify process flow issues, production lead times, and bottlenecks. Prepare reports highlighting gaps and improvement opportunities. Daily work includes maintaining accurate records and reporting findings. Success is demonstrated by actionable insights that drive process improvements....
Respond to customer enquiries and requests in a timely and professional manner, including the preparation and issuance of invoices.
Process and coordinate repair orders in close collaboration with the Repair Sales Managers.
Coordinate the movement of incoming and outgoing spare parts with the logistics and planning teams, as well as freight forwarders, to ensure timely delivery....
Respond to customer enquiries and requests in a timely and professional manner, including the preparation and issuance of invoices.
Process and coordinate repair orders in close collaboration with the Repair Sales Managers.
Coordinate the movement of incoming and outgoing spare parts with the logistics and planning teams, as well as freight forwarders, to ensure timely delivery....
We’re looking for an Application Support Analyst to keep our business-critical applications running smoothly. If you enjoy solving problems, working with different teams, and making technology work better for users, this role is for you!
What You’ll Do:Provide technical support and resolve application issues.Monitor system performance and respond to incidents quickly.Troubleshoot problems using logs, error analysis, and user feedback.Work with developers, QA, and infra teams to fix root causes.Document solutions, FAQs, and user guides.Assist in upgrades, patches, and deployments.Support basic reporting, data extraction, and configurations.
What We’re Looking For:Degree in IT/Computer Science (or equivalent experience).1–3 years in application support.Strong SQL skills for database queries.Basic knowledge of networking, APIs, and web apps.Strong communication and problem-solving skills....