Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Provides Production Support (Hardware and Software) activities to Teradyne’s customers in Malaysia. This includes supporting test equipment troubleshooting and break-fixing, analyzing problems, and recommending solutions on Teradyne ATE platforms to optimize customer production throughput.
Apply electrical engineering principles to troubleshoot and solve problems on test instruments.
Support test program release-to-production activities at the customer site.
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Coordinate customs clearance activities by acting as the primary liaison between customers, Customs Brokers, internal operations teams, and other stakeholders to ensure smooth clearance of import and export shipments.
Provide timely shipment status updates and customs clearance visibility to customers and internal teams, ensuring service standards and transit time commitments are met.
Review shipment documentation and determine shipment values based on local customs valuation guidelines before forwarding information to the Customs Broker for declaration processing.
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Coordinate customs clearance activities by acting as the primary liaison between customers, Customs Brokers, internal operations teams, and other stakeholders to ensure smooth clearance of import and export shipments.
Provide timely shipment status updates and customs clearance visibility to customers and internal teams, ensuring service standards and transit time commitments are met.
Review shipment documentation and determine shipment values based on local customs valuation guidelines before forwarding information to the Customs Broker for declaration processing.
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Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.
Guide customers in using the Bank application and resolve issues according to Standard Operation Procedures (SOP), resolution solutioning and on-going process improvements.
Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers.
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Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
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Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
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Ensure all orders are processed accurately and in alignment with internal policies, including intake, validation, modification and closure, Sales, Returns, Samples, Demos and Equipment order. This includes digital order entry utilizing OCR technology.
Proactively manage backorder communications with customers and the sales team.
Monitor order status throughout the order to delivery cycle. This involves handling complex orders, addressing any issues that arise during delivery, keeping abreast of and updating systems with information on product availability, expected delivery dates, and price adjustments.
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Ensure all orders are processed accurately and in alignment with internal policies, including intake, validation, modification and closure, Sales, Returns, Samples, Demos and Equipment order. This includes digital order entry utilizing OCR technology.
Proactively manage backorder communications with customers and the sales team.
Monitor order status throughout the order to delivery cycle. This involves handling complex orders, addressing any issues that arise during delivery, keeping abreast of and updating systems with information on product availability, expected delivery dates, and price adjustments.
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Ensure all orders are processed accurately and in alignment with internal policies, including intake, validation, modification and closure, Sales, Returns, Samples, Demos and Equipment order. This includes digital order entry utilizing OCR technology.
Proactively manage backorder communications with customers and the sales team.
Monitor order status throughout the order to delivery cycle. This involves handling complex orders, addressing any issues that arise during delivery, keeping abreast of and updating systems with information on product availability, expected delivery dates, and price adjustments.
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Manage and maintain IT infrastructure across five continental organizations, including servers, networks, workstations, and telecommunications systems, ensuring consistency and compliance across all regional locations
Lead, mentor, and support a small IT team while coordinating technical resources and support across Australia, Korea, Japan, Taiwan, and Singapore
Oversee technical support operations and help desk functions across all regional markets to ensure timely resolution of user issues, accounting for multiple time zones
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