Transaction & SLA Management: Serve as the core execution hub for client transactions, ensuring that all requests from clients and the Key Account Management (KAM) team are processed with high accuracy and within strict timelines.
Internal Coordination & Alignment: Act as a key operational liaison between Client Services, Warehouse, and other operational Business Departments to facilitate seamless service delivery.
Compliance & Policy Safeguard: Ensure all operational and administrative procedures strictly adhere to Zuellig Pharma Malaysia’s internal policies and standard operating procedures (SOPs)....
To support daily IT application operations, provide user support for business applications, assist in system maintenance activities, and support development and enhancement initiatives to ensure smooth business operations.
Provide Level 1 and Level 2 support for ERP and other in-house systems.
Troubleshoot incidents and escalate as required....
To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.
Provide Level 1 and Level 2 support for Core and Non-Core applications
Troubleshoot system issues and coordinate with vendors where required...
Helpdesk service support, handling inbound and outbound Req/calls/email.
Lead the delivery of tactical buying activity for operational planned spend opportunities within defined operational spend levels.
Manage transactional buying desk activities and support wider strategic category management including raising purchase orders in line with Lear P2P system....
Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects....
To support daily IT application operations, provide user support for business applications, assist in system maintenance activities, and support development and enhancement initiatives to ensure smooth business operations.
Provide Level 1 and Level 2 support for ERP and other in-house systems.
Troubleshoot incidents and escalate as required....
Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data....
Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data....
The Sales Administrator / Sales Support provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role includes preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse and logistics, maintaining accurate sales records, and supporting residential and commercial fit-out projects.
To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.
Provide Level 1 and Level 2 support for Core and Non-Core applications
Troubleshoot system issues and coordinate with vendors where required...
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements...
Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans...