Provide technical assistance and support for all employees, primarily focusing on Windows-based laptops and desktops. This includes troubleshooting hardware, software, and application issues.
Assist in the daily operations of the IT department and ensuring that systems and networks are running smoothly, ensure system up-time and maintenance of the system operation.
Install, maintain, and troubleshoot network systems, data communication equipment, and network-connected devices such as computers and network switches.
Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.