First-level technical & customer support : Serve as the main point of contact via calls, email, and chat to handle product inquiries, basic troubleshooting, and usage guidance.
Technical troubleshooting & escalation : Handles initial diagnosis of product-related issues (e.g. performance, installation, or functionality concerns) and provides solutions or escalates to higher level or engineers when required.
Order management & backlog monitoring : Manage customer orders end-to-end, monitor order backlog, and ensure timely processing and delivery based on requested schedules.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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As part of your trainee program, you will be assigned to IT functions at Evonik Industries AG and get to know the spectrum from Digitalization Strategy, Demand IT, IT Products and Delivery IT to Data & Analytics.
You will also have involvement in topics such as Cyber Security, Cloud, Supply Chain Operations.
You will gain an insight into the operational business and get to know the strategic side of our IT
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Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
Lead the application team in managing, supporting, and maintaining all existing IT applications while acting as the primary point of contact between IT and business stakeholders.
Serve as the Division’s business analyst by supporting the development, implementation, and enhancement of applications and business processes. Ensure smooth daily operations, system availability, and effective adoption of new technologies.
Lead the setup, configuration, administration, and support of business applications and systems, including POS platforms such as Xilnex and Yardi, supporting Ticketing, Retail, and F&B operations. Manage system configurations including pricing, promotions, interfaces, postings, and e-invoicing across current and future platforms, including online channels.
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Courtyard by Marriott Subang, featuring 280 guest rooms and suites, will be part of a mixed-use development that includes retail shops. Strategically located in Subang Jaya within the Petaling District of Greater Kuala Lumpur, the hotel is positioned along Jalan Lapangan Terbang Subang, approximately an 8-minute drive from Sultan Abdul Aziz Shah Airport (formerly Subang Airport). Subang Jaya is a vibrant hub for various businesses and industries, making it a popular location for events, trade shows, and exhibitions. The hotel is estimated to open in Q3 2026.
The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm.
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We are looking for a Project Coordinator to support the planning, coordination, and delivery of IT infrastructure projects. The role works closely with Project Managers, Technical Teams, Account Managers, vendors, partners, and customers to ensure projects are tracked, documented, and delivered smoothly from initiation through handover.
KEY RESPONSIBILITIES:
Coordinate and track project activities, schedules, milestones, and deliverables.
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As part of your trainee program, you will be assigned to IT functions at Evonik Industries AG and get to know the spectrum from Digitalization Strategy, Demand IT, IT Products and Delivery IT to Data & Analytics.
You will also have involvement in topics such as Cyber Security, Cloud, Supply Chain Operations.
You will gain an insight into the operational business and get to know the strategic side of our IT
...