Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area.
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Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area.
...
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area.
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Lead execution of regional skilling engagements for assigned Global Partners
Develop and manage partner-specific skilling plans aligned to business objectives
Coordinate virtual and in-person skilling activities, including private deliveries and workshops, by facilitating introductions between partner POCs and the appropriate delivery teams
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Co-ordinate and execute month end, quarter end and year end closing activities to ensure timely and accurate closure of accounts in compliance with work instructions and month end close checklist
Perform and analyse booking accounting transactions, working and calculations are executed on timely and accurately
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents, when required
Investigate phishing/spam emails reported by users.
Produce monthly security reports for the clients.
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Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution.
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Serve as the primary point of contact forcustomers by managing inquiries received via the mailbox, providing timelysupport and responses to ensure all customer requests are fulfilled within theagreed service level agreement (SLA) timeframes.
Handle customer service request, includingroutine calibration, installation, breakdown accurately and efficiently,maintaining high standards and clear communication
Assist in managing customer accounts, includingproviding copies of invoices, certificate, documents and follow-upcommunications
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents, when required
Investigate phishing/spam emails reported by users.
Produce monthly security reports for the clients.
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Local Subject Matter Expert: Act as the primary point of contact for country-specific queries, escalating complex requests to leadership when required.
Localization& Process Ownership: Adapt global customer care processes to local markets by staying current with local regulations and legal frameworks, proactively proposing workflow enhancements.
KPI Monitoring& Knowledge Management: Monitor and analyze regional performance KPIs to ensure country procedures are followed, while maintaining and updating local knowledge-base documentation.
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Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication
Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data.
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Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication
Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication