Manage and coordinate the movement, tracking, and control of all inbound and outbound Unit Load Devices (ULDs) to ensure smooth and efficient cargo operations.
Ensure all ULDs are properly stored, organized, and maintained at their designated storage locations in compliance with operational and safety requirements.
Identify, report, and monitor damaged or unserviceable ULDs, while coordinating with the relevant parties for corrective actions, repairs, or replacements.
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Deliver a high standard of ground handling services at all times and ensure all staff customer service requirements meet with AeroDarat and customer airlines service standards and culture.
Proficient knowledge and understanding of all AeroDarat and contractual customer airlines standard operating procedures (SOPs). Supervise and ensure safety and security in all aspects of ground handling operations activities in accordance to company SOP
Work in a productive, pro-active team environment with management, customer service and ramp staff to deliver an efficient turnaround at airports. Lead a team of Customer Service Officer and be responsible for the performance and conduct of the team.
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Maintain highest level of safety and security for all ground handling activities in accordance to company standards and procedures
Enforce compliance to set- standards through high productivity and efficiency to all Supervisors and Officers. Monitor and evaluate the performance of resources including new intakes, vendors, part-timers and to escalate non-conformance to management for follow up and improvement.
Authorize, monitor and control all related claims/ payment / staff overtime and related costs, in accordance to company CAAP and standards and procedures.
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Deliver goods to customer locations according to the assigned schedule and route safely and on time.
Perform daily inspections on the lorry (engine oil, water level, tyres, brakes, and lights) before starting the journey to ensure the vehicle is in safe condition.
Ensure all delivery documents such as Delivery Orders (DO), invoices, or receipts are signed by customers and returned to the office completely.
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