Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries, resolving issues, and providing support via phone, email, and in-person interactions.
Process customer orders, ensuring accuracy in product specifications, quantities, and delivery schedules, while adhering to company policies and procedures.
Investigate and resolve customer complaints and concerns, escalating complex issues to the appropriate department or personnel for prompt resolution.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
+7
Posted
a day ago
Chat Available
You can chat with the employer only after applying for this job.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and orders.
Provide accurate information and solutions to customer issues, escalating complex problems to the appropriate team or supervisor when necessary.
Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
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Customer Service
Point of Sale (POS)
Cash Handling
Transaction Processing
Inventory Management
Product Knowledge
Attention to Detail
Communication Skills
Problem Solving
Time Management
Teamwork
Upselling
+10
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, according to established recipes and quality standards.
Operate and maintain coffee brewing equipment, grinders, and other related tools, ensuring cleanliness and proper functioning.
Provide excellent customer service by greeting customers, taking orders accurately, and addressing inquiries or concerns promptly and professionally.
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