Customer Service Support:Answer phone calls, direct them to the appropriate person, take messages, and respond to inquiries in a professional and friendly manner.Collaborate with internal teams to provide accurate information to clients, address their needs, and offer solutions effectively to maintain customer satisfaction.
Email Handling: Manage incoming email, ensuring timely processing and delivery.
Quotation & Related Documents Preparation: Assist in preparing and editing documents, reports, and correspondence to ensure accurate and professional output.
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Customer Service Support:Answer phone calls, direct them to the appropriate person, take messages, and respond to inquiries in a professional and friendly manner.Collaborate with internal teams to provide accurate information to clients, address their needs, and offer solutions effectively to maintain customer satisfaction.
Email Handling: Manage incoming email, ensuring timely processing and delivery.
Quotation & Related Documents Preparation: Assist in preparing and editing documents, reports, and correspondence to ensure accurate and professional output.
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Serve as a primary point of contact for customers, business development managers, and commercial teams for inquiries, order processing, and account setups.
Plan and execute transport bookings across road carriers and freight forwarders, monitoring daily shipment statuses to proactively resolve delays.
Coordinate shipments for Dangerous Goods (DG) and Non-DG cargoes in compliance with international transport regulations (IMDG) and group safety procedures.
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