Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
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Inventory Management: Receive, inspect, and record incoming goods, ensuring accuracy and completeness. Conduct regular stock counts and maintain accurate inventory records. Monitor stock levels, identify low-stock items, and initiate the procurement process to replenish supplies. Utilize inventory management software or systems to track and manage inventory.
Store Organization: Maintain a well-organized and clean store environment. Ensure that items are appropriately labelled, stored, and easily accessible. Implement proper storage techniques to maximize space utilization and prevent damage or loss of goods. Follow safety guidelines and handle hazardous materials with care, if applicable.
Goods Issuance: Receive and review requests for goods from internal departments or customers. Prepare items for issuance, ensuring accurate quantities and appropriate documentation. Coordinate with relevant stakeholders to ensure timely and accurate delivery of requested items.
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